ABSA - no response to simple request again and again and again....

We have an ABSA Business account. With 2 credit cards linked to the Business account. 3 times we requested that the credit cards be linked on the online profile to enable us to monitor the transactions and balances on the credit cards online. Each time when we called our Business Banker and requested it. she told us to send her an email - which we did and got no response. So I called again this morning to request an appointment. She tells me I don't need an appointment, I can send her an email to request that the credit cards be linked to the online profile. To which I responded " We already sent you 3 emails with no response. I want an appointment to sort it out." She responded "Do not shout at me!" and put the phone down........ and still the simple matter of linking the credit cards to the online banking profile is not resolved.....maybe it is time to move to another bank....