DP
Deon P
1 reviews | Active since Feb 2019
08 Apr 2020, 14:35
Absa no response on payment holiday covid 19
I've been in contact with Absa from the 1 April and still i haven't received any response in regards to the payment holiday requested due to covid 19 salary cut. All the consultants tell you is to wait for an sms but I've been waiting for 8 days for feedback, spoken to 3 different people and still they give you the same response 'wait for the sms'
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
08 Apr 2020, 15:47Dear Deon
Thank you for bringing this matter to our attention. Kindly advise which product do you need assistance with in order for us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly advise which product do you need assistance with in order for us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply08 Apr 2020, 15:47
Official
Dear Deon
Thank you for bringing this matter to our attention. Kindly advise which product do you need assistance with in order for us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly advise which product do you need assistance with in order for us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management