RP
Reinette P
1 reviews | Active since May 2014
23 Dec 2020, 07:59
Absa ... no response .... again
Policy Cancellation : *** I requested cancellation of this policy on 17/12/2020 and have received no confirmation that the request has been processed. I am actually not surprised since it took me weeks to just get a policy schedule out of Absa. Only after I complained via Hello Peter did I get a response. Their COMPLAINTS Dept took more than a week to respond. I guess no turnaround time there then ??? I have involved the Absa Complaints Dept again when I followed up on the request yesterday morning. No response again. I would really appreciate it if someone at Absa could take the time and respond to my request.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
23 Dec 2020, 09:01Dear Reinette, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply23 Dec 2020, 09:01
Official
Dear Reinette, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
23 Dec 2020, 09:03Dear Reinette, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply23 Dec 2020, 09:03
Official
Dear Reinette, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
24 Dec 2020, 14:03Dear Reinette,
Please be advised that we have sent an email to email address *** requesting policy details as well as emails sent to Absa in this regard. Please reply back for further assistance. Thank you.
Basani
Please be advised that we have sent an email to email address *** requesting policy details as well as emails sent to Absa in this regard. Please reply back for further assistance. Thank you.
Basani
Best regards,
Absa's reply24 Dec 2020, 14:03
Official
Dear Reinette,
Please be advised that we have sent an email to email address *** requesting policy details as well as emails sent to Absa in this regard. Please reply back for further assistance. Thank you.
Basani
Please be advised that we have sent an email to email address *** requesting policy details as well as emails sent to Absa in this regard. Please reply back for further assistance. Thank you.
Basani
Best regards,