ABSA no reponse after ABSA lost Title Deed

I cannot complain about ABSA's service as there is none. Wrote a letter via e-mail to ABSA on 19 January 2026 about a lost Title Deed that ABSA has lost. Nothing happened, not even an acknowledgement of receipt. The matter is very urgent due to ABSA having lost the document. I wrote a further e-mail to ABSA on 23 January 2026 and asked them to acknowledge receipt of my first letter. Still no response. So that is the way ABSA treats its customers.