Absa, no relief during lockdown

Absa, quick to take money but slow to offer relief during the nationwide lockdown. At the start of the lockdown, Absa clients received sms'es from Absa stating that Absa would make contact with all their clients who are up to date with all their Absa services. To date, I have yet to receive such a call from Absa, I have a home loan and credit card with Absa and have never missed any payment. My home loan and credit card have credit protection facilities and I have paid this for many years, why can't this credit protection policy cover my bond and credit card installments during the lockdown? Why was I not offered a payment holiday or reduced installments without penalties? Why hasn't Absa reduced my banking fees during lockdown?

After this, I am definitely going to look at switching my bond and credit cards. Very disgusted with Absa as I have been with them since 2003