ABSA: No proof of request for service

After being a client for about 30 years I really expected more from ABSA. However do not expect anything as you will be disappointed. Rather expect the worst. ABSA added a DragonPass option to my account in 2015 at a cost of R59 hidden as a part of the monthly fees. Obviously I never requested this but they deducted the money from my account monthly for 5 years. I requested information when I requested this benefit but obviously they avoid a reply. I reported this in November 2020 (Emailreference: C-***9), again in January and February of 2021 (ref:_00D1r1GluM._5005JASwT1). I am very disappointed in ABSA.