ABSA - NO PROFESSIONALISM / UNSKILLED INCOMEPETENT STAFF

My 89 year old mother received a call from Sibongile, I took over the call and was informed that her investment needed to be renewed immediately failing which she would no longer receive interest, with immediate effect. I requested to speak to a supervisor and he informed me she was in a meeting, and so was her supervisor - really! I was then put through t Charmaine Armino after telling him in no uncertain terms I wanted to speak to someone in a senior position. How can Absa expect that my mom, who does not walk, must immediately go to a branch to deal with the issue. How can Absa change the goal posts without any notification? How can Absa, after advising my mom that the investment would be automatically renewed at the end of each term change this without any consultation. How can Absa let loose someone who clearly does not know what is going on loose on a client who has been with them for decades? How can Absa's representative not know that I have power of attorney on my mom's behalf deny me the information and state that if I don't know what the investment is then he would not provide me with information. Absa you have dropped the ball badly and the people you employ to represent you don't have a cooking clue! If my mother does not get her interest, I shall approach the Banking Ombudsman and report Absa for misrepresentation and theft of my mother's income! ABSA YOU SHOULD BE ASHAMED OF YOURSELVES!