jL
jacques L
1 reviews | Active since Jun 2025
07 Jan 2026, 09:43
ABSA - NO NO NO
I lost my job last year and missed two payments of my car I have sent two mails to ABSA trying to make arrangements and I got no reply I have sent a mail to the ombudsman now in a effort to get some reply
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
07 Jan 2026, 12:49Dear Jacques Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareVanessa Crowe
Absa's reply07 Jan 2026, 12:49
Official
Dear Jacques Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareVanessa Crowe
jL
jacques L's updateReviewer Update
07 Jan 2026, 13:48Hi thanks for the reply
if at all possible, please do it via email
if at all possible, please do it via email
jL
jacques L's update07 Jan 2026, 13:48
Reviewer Update
Hi thanks for the reply
if at all possible, please do it via email
if at all possible, please do it via email
Absa's replyOfficial
07 Jan 2026, 14:06Dear Jacques Regarding reference number C-***7, I have sent you an email although the one on our system does not have the underscore so please acknowledge receipt of the email. Kind regards,Group Customer CareVanessa Crowe
Absa's reply07 Jan 2026, 14:06
Official
Dear Jacques Regarding reference number C-***7, I have sent you an email although the one on our system does not have the underscore so please acknowledge receipt of the email. Kind regards,Group Customer CareVanessa Crowe
jL
jacques L's updateReviewer Update
07 Jan 2026, 15:13Hi Vanessa ,I did not receive an email
this is my email : *** with the underscore
I will acknowledge as soon as i get it
this is my email : *** with the underscore
I will acknowledge as soon as i get it
jL
jacques L's update07 Jan 2026, 15:13
Reviewer Update
Hi Vanessa ,I did not receive an email
this is my email : *** with the underscore
I will acknowledge as soon as i get it
this is my email : *** with the underscore
I will acknowledge as soon as i get it
Absa's replyOfficial
07 Jan 2026, 15:54Dear Jacques Regarding reference number C-***7, I have since resent the acknowledgement email. Kind regards,Group Customer CareVanessa Crowe
Absa's reply07 Jan 2026, 15:54
Official
Dear Jacques Regarding reference number C-***7, I have since resent the acknowledgement email. Kind regards,Group Customer CareVanessa Crowe
jL
jacques L's updateReviewer Update
08 Jan 2026, 18:35Title: Absa Ignoring Payment Arrangement Proposal – *** Complaint:
I previously sent emails to Absa proposing a payment arrangement on my account (***). Despite this, I have received no written response or confirmation from Absa. Instead, I continue to be contacted by collectors, and I have now received a letter claiming that “no arrangement exists” and that my account has been handed over to legal collections. This is factually incorrect and deeply concerning. I have proof of my emails sent to Absa, yet they have failed to acknowledge them. Their silence and contradictory communication are causing unnecessary stress and risk to my credit record. I respectfully request that Absa:
Jacques Liebenberg
I previously sent emails to Absa proposing a payment arrangement on my account (***). Despite this, I have received no written response or confirmation from Absa. Instead, I continue to be contacted by collectors, and I have now received a letter claiming that “no arrangement exists” and that my account has been handed over to legal collections. This is factually incorrect and deeply concerning. I have proof of my emails sent to Absa, yet they have failed to acknowledge them. Their silence and contradictory communication are causing unnecessary stress and risk to my credit record. I respectfully request that Absa:
- Acknowledge receipt of my proposed arrangement.
- Confirm in writing that the arrangement is being honored.
- Suspend all collection and legal escalation until this matter is rectified.
- Ensure that my credit record is not negatively updated while the arrangement is under review.
Jacques Liebenberg
jL
jacques L's update08 Jan 2026, 18:35
Reviewer Update
Title: Absa Ignoring Payment Arrangement Proposal – *** Complaint:
I previously sent emails to Absa proposing a payment arrangement on my account (***). Despite this, I have received no written response or confirmation from Absa. Instead, I continue to be contacted by collectors, and I have now received a letter claiming that “no arrangement exists” and that my account has been handed over to legal collections. This is factually incorrect and deeply concerning. I have proof of my emails sent to Absa, yet they have failed to acknowledge them. Their silence and contradictory communication are causing unnecessary stress and risk to my credit record. I respectfully request that Absa:
Jacques Liebenberg
I previously sent emails to Absa proposing a payment arrangement on my account (***). Despite this, I have received no written response or confirmation from Absa. Instead, I continue to be contacted by collectors, and I have now received a letter claiming that “no arrangement exists” and that my account has been handed over to legal collections. This is factually incorrect and deeply concerning. I have proof of my emails sent to Absa, yet they have failed to acknowledge them. Their silence and contradictory communication are causing unnecessary stress and risk to my credit record. I respectfully request that Absa:
- Acknowledge receipt of my proposed arrangement.
- Confirm in writing that the arrangement is being honored.
- Suspend all collection and legal escalation until this matter is rectified.
- Ensure that my credit record is not negatively updated while the arrangement is under review.
Jacques Liebenberg
Absa's replyOfficial
09 Jan 2026, 10:33Dear Jacques Regarding reference number C-***7, the above is note. Kind regards,Group Customer CareVanessa Crowe
Absa's reply09 Jan 2026, 10:33
Official
Dear Jacques Regarding reference number C-***7, the above is note. Kind regards,Group Customer CareVanessa Crowe