ABSA no longer cares about clients

ABSA does not care about clients or value the opinion of their clients. The client complains and ABSA does not even bother to reply. It's been 2 weeks since I sent an email and still no reply received. ABSA opens a case because of a complaint, but then closes the case without asking the client if they are happy with the way the case was handled. ABSA closes your bank account, takes your money that was in the account and then does not even try to give your money back when they tell you that they are unable to reopen your account.