AV
Adele V
1 reviews | Active since Jul 2018
05 Jun 2024, 19:57
Absa no joy
Can someone please assist me with the correct email addresses to use or for someone at absa to actually respond to my email requests I've sent emails requesting assistance with payments of accounts and received automated responses saying that someone will assist and get back to me. Nobody actually replies or assists me with any payment options. Instead you go and stop / cancel all my access to my accounts and banking app.. I've been with Absa since 1985...and now this type of service is what I am receiving....I've been trying to explain my situation but to no avail or any response to my emails. I can not answer my phone during the day as I have limited access hense the reason for email correspondence. Please can you supply me with the correct information/ email address to use in order to sort out my situation
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
06 Jun 2024, 09:17Dear Adele, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number isC-***4. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply06 Jun 2024, 09:17
Official
Dear Adele, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number isC-***4. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
06 Jun 2024, 09:29 Your concerns are very important to us, and we kindly request you to please provide us with your ID number as well as the details of your request. What exactly would you like Absa to assist you with?
Best regards,
Absa's reply06 Jun 2024, 09:29
Official
Your concerns are very important to us, and we kindly request you to please provide us with your ID number as well as the details of your request. What exactly would you like Absa to assist you with?
Best regards,
AV
Adele V's updateReviewer Update
06 Jun 2024, 21:18Good day, I've rep**** to your email.
Thank you for responding so quickly
Thank you for responding so quickly
AV
Adele V's update06 Jun 2024, 21:18
Reviewer Update
Good day, I've rep**** to your email.
Thank you for responding so quickly
Thank you for responding so quickly
Absa's replyOfficial
07 Jun 2024, 10:36You are most welcome and we will get back to you.
Thank you, Ma'am.
Thank you, Ma'am.
Best regards,
Absa's reply07 Jun 2024, 10:36
Official
You are most welcome and we will get back to you.
Thank you, Ma'am.
Thank you, Ma'am.
Best regards,