AJ
Adriaan J
1 reviews | Active since Feb 2014
25 May 2020, 10:04
ABSA no help with COVID 19
So I phoned ABSA bank on two different occasions for the COVID 19 relief payments and sent the necessary documents they need. And yet up to today, nobody came back to me. This morning the amount went off from ABSA, so trying phoning them again, and they keep passing you on to the next person to come to a dead-end and nobody on the line anymore, waiting for more then 10minutes to talk to somebody.
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Absa's replyOfficial
25 May 2020, 10:56Dear Adriaan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply25 May 2020, 10:56
Official
Dear Adriaan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care