Absa no help at ALL

Absa is the worst bank EVER! My wife app**** for a personal loan in October. I am writing this review on her behalf. My wife has been a client with Absa from when she was 16 years old! In November 2019, a personal banker contacted her to help her with her accounts, he offered her a personal loan to help her close some of her existing debt. The consultants' service was excellent. except they never activated the debit order for the loan to go off. 2 Months later they contacted her and told her she is not paying the personal loan. This obviously affected her credit rating and she was giving an IC 5 rating. She has always had a great rating! She went into the bank to discuss it with them, they said there is nothing they could do, and today she had to stand in a queue, twice for 2 hours to activate the debit order, they should have activated in the first place. They said it was a systems issue, that did not activate the debit order as the personal loan could not have been approved without the debit order being activated. We are in the process of consolidating debt because we wanted to buy a house and apply for a home loan, we apparently according to the consultant she spoke to today have to wait 5 months for an approved rating! Thanks, Absa for nothing!!!!