ABSA no heart worse bank ever

I would give no star to absa totaly disappointed with the service received left the bank in tears. Losing a spouse is difficult as it is. I have reasontly lost my husband and was forced to change my surname in order to claim uif then when I went into absa to change my surname keep in mind I have my old and new ID and I'm an existing customer of absa and encountered problem after problems I didn't understand why do they make it so difficult it's a simple surname change. As for the uif that's another story on its own this country have no sympathy at all