ABSA - No feedback from Specialist Case Manager / NDE department

I have been in contact with your National Deceased Department for over a year, after numerous emails complying with every single request i logged a complaint on HelloPeter on the 9th of June 2022. Basani Hlungwane was assigned to assist. Since then feedback was promised, the only feedback received was that the Estate is with the FICA department, she then came back saying that they require a Letter of Executorship, this was provided and was on page 1 of the certified list of documents ABSA required. Clearly did not even open my emails sent on the 09th of June. Yesterday she said via email that she was on the phone with management from the NDE department, again the afternoon i sent an email requesting feedback, she just does not come back to us with feedback? Is there perhaps another Specialist that can assist and actually sort this matter out? ABSA has absolutely no respect or interested in assisting customers. Ref i have is C-***6 Hellopeter. seriously, should i keep on logging complaints for ABSA employees to do their jobs?