EM
Eugene M
1 reviews | Active since Aug 2014
08 Feb 2023, 09:22
ABSA - No Email Responses
In 2022, an ABSA Private Banker sent me an email to introduce himselfas my private banker. I've emailed him to discuss my car settlement balance. I emailed Ronald P, Anthoinette C and I copied the email to ***. In general it is impossible to reach ABSA or it's staff on email - they do not respond to emails. They don't even acknowlege emails. The car settlement isn't the 1st one I've sent and received no response to.
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Absa's replyOfficial
08 Feb 2023, 12:09Dear Eugene Marillier Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareRezona Louw
Absa's reply08 Feb 2023, 12:09
Official
Dear Eugene Marillier Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareRezona Louw