Absa no customer service.

I tried contacting absa for an account number to pay , i dont have any details regarding my debit order , did not receive anything.now i need to find it , i phoned , a request was put in , next email them , im refered back with a email to phone them .next i went to a branch , they put me on the phone again , where i must phone 3 other numbers to find out if im with which insurer at absa ,if they can only assist but the one department dont want to fet involved with the other , but emails, phonelines are vice versa connecting to the wrong department , uts a week and a half no information , last year november i was told i never had an insurance with absa for 3 years .staff at is not helping customers as suppose to .