YA
Yolande A
1 reviews | Active since Aug 2019
23 Jun 2020, 08:56
ABSA NO COMPASSION WITH CUSTOMERS DURING COVID19 PANDEMIC
I am unemployed and have notified absa about this since September 2019.Do they NOT make notes about this when they call customers or when they receive emails? If not then I want to know how do they know when customers makes arrangements to pay accounts? By making notes on the system? Does the system only allow you to make a note about a customer when they pay? Does it not allow you to make a note when a customer is unemployed, trying to live from one day to the next? Not being able to find work due to COVID19?@Absa?????
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Replies (5)
Absa's replyOfficial
23 Jun 2020, 09:36Dear Yolande De Araujo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply23 Jun 2020, 09:36
Official
Dear Yolande De Araujo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
YA
Yolande A's updateReviewer Update
23 Jun 2020, 15:36As expected Absa did not get back to me within their promised timeframe of 4 hours. 6 hours later and nada. Not a word from Absa. Next I will hear will once again be
YA
Yolande A's update23 Jun 2020, 15:36
Reviewer Update
As expected Absa did not get back to me within their promised timeframe of 4 hours. 6 hours later and nada. Not a word from Absa. Next I will hear will once again be
YA
Yolande A's updateReviewer Update
23 Jun 2020, 15:37The next communication I will receive from Absa will once again be through threats. Customers and the public are all but a number to Absa. Even during this pandemic.
YA
Yolande A's update23 Jun 2020, 15:37
Reviewer Update
The next communication I will receive from Absa will once again be through threats. Customers and the public are all but a number to Absa. Even during this pandemic.
Absa's replyOfficial
23 Jun 2020, 16:07Dear Yolande De Araujo Thank you for your posting.
Please refer to our email sent to your personal email address requesting information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address requesting information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Absa's reply23 Jun 2020, 16:07
Official
Dear Yolande De Araujo Thank you for your posting.
Please refer to our email sent to your personal email address requesting information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address requesting information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
YA
Yolande A's updateReviewer Update
23 Jun 2020, 16:27No email received from Absa. And what I don't understand is why did I have to go public to get a response also publicly from Absa.
As I said. No email received from Absa to my personal email which by the way has not changed as you do send all your other correspondence there.
As I said. No email received from Absa to my personal email which by the way has not changed as you do send all your other correspondence there.
YA
Yolande A's update23 Jun 2020, 16:27
Reviewer Update
No email received from Absa. And what I don't understand is why did I have to go public to get a response also publicly from Absa.
As I said. No email received from Absa to my personal email which by the way has not changed as you do send all your other correspondence there.
As I said. No email received from Absa to my personal email which by the way has not changed as you do send all your other correspondence there.