ABSA no communication

I've had great trouble getting ABSA ***** department to listen to me. I blocked my cards after one lady from the ***** dept noticed suspicious activity on my account.I phoned a few times after that to try and figure out what the problem was. Now no one notices anything strange now (obviously after I stopped my cards)

This morning I phone again because I wanted to make sure of one specific recurring transaction. I reached absa, then the agent tells me to hold while he checks my account. All of a sudden I have been put though to the credit department. This new agent has no idea what is going on. She says she will try and help me, only to drop my call completely. They have record of me calling. I gave them my ID number, but no one has tried to reach me today to try to resolve this matter. It's been a few hours after the fact.

I need a response. Two calls were just dropped and no one tried to reach me after that.

I am not being listened to and not feeling very safe with my account at the moment.