ABSA - "***" no communication

Dear Absa, I have sent an email to ***ca who then forwarded my email with relevant attachments to ***, regarding NaTIS documents for a settled vehicle finance debt. In my email I set out the collection branch details and everything.

I have sent the email on 13 April 2023 and have since not received any acknowledgement or feedback from Absa after following up on 2 accounts already. I have also on numerous occasions tried to call AVAF and AVAF deceased department contact number but I receive no answer.

As you can see above, I have tried all your communication channels but still absa failed to provide me with feedback on my request. Please can I request urgent assistance from you on this as this is completely unacceptable. Can I please also suggest that you re-look your customer centricity strategy as I have found that as a retail potential client or client ABSA is the worst with customer handling.