Absa: no capacity, expertise or customer service

For approximately 3 months I did not receive my statements for all 3 of my accounts. I phoned customer service and was told to send a request email to ********** This I did in February and I received a receipt notification C- ********** 64 on 12Feb saying "At Absa, we are committed to giving you exceptional service" Despite another 3 email requests and two visits to Absa Hartbee****rt whose staff seem equally perplexed at the lack of response, I still have not received any statements. How can a bank operate in this manner? There is an evident lack of capacity at all levels . It cannot be possible that there is a bank with less expertise and capacity than Absa. They should stop their "Africanacity" drivel advertising and concentrate on their level of service, capacity and expertise.