Absa NO-call center

I've had to try reinstall my Absa Banking App due to a phone replacement. In theory this is easy.... I've installed the app, and then tried to log in but it uses this facial recognition that doesn't work (times out). There's no way around it so have tried to phone their call center. This is where the problem comes in... The call center don't answer calls. Without my app i can't do ANY banking, not even online as your phone is forced as the authorisation device. 2 DAYS later and I still can't get through to the call center. I have bills to pay. Keep trying the call center and starting feel like i'm not an important customer. They won't even speak to me. Can't go to a branch because they tell you to call the call center. Big fail on Absa's part.

Maybe time to change to another bank whose apps work and who answers customer calls.