RM
Refiloe M
1 reviews | Active since May 2013
09 Sept 2025, 10:24
ABSA Nightmare - Refusing to reverse a transaction
On 3 September 2025, I paid R80000 at a Clinic through POS, this was for an urgent medical procedure that was to be done on 6 September 2025. The transaction wasn’t cleared, so I asked ABSA to reverse the transaction. I sent all the requested information and letter to Authorisations on 4 September 2025.
On 6 September 2025, the R80000 was cleared and paid to the Clinic, not reversed as requested. I enquired about it on 8 September 2025 and on the 9 September 2025 Authorisations referred me to Private Assist/Private Banking. When I called I was told it has not been reversed and it can not be reversed as it was cleared and paid to the Clinic. The next step is to log a Dispute and the dispute process takes minimum duration of 21 days.
I am really thinking of moving my account from ABSA because this is a real nightmare!!!
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Replies (2)
Absa's replyOfficial
09 Sept 2025, 12:13Dear Refiloe, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***5. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply09 Sept 2025, 12:13
Official
Dear Refiloe, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***5. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
09 Sept 2025, 12:20Dear Refiloe, We value your concerns and request and advise that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide the supporting documents (declined receipt/unsuccessful receipt). Looking forward to hearing from you soon. Thank you.
Best regards,
Absa's reply09 Sept 2025, 12:20
Official
Dear Refiloe, We value your concerns and request and advise that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide the supporting documents (declined receipt/unsuccessful receipt). Looking forward to hearing from you soon. Thank you.
Best regards,