Absa nightmare on client service!!!

Absa group is NOT updating my accounts and is refusing me to cancel credit life insurance!!!

I have been requesting updated statement since it still reflects the amount i owed back in 2019 November before Debt review process. I have sent the cancellation form NUMEROUS times but no one is able to help with this. I am being sent from pillar to post and no one is assisting on the matter.

PS: This is really annoying and unprofessional for Absa. I am being sent from pillar to post and not being assisted and still being charged Credit life insurance with even up to today. I even went to Ballito branch for assistance and they sent an email on my behalf to head off to no avail !!!