CV
Chris V
1 reviews | Active since Aug 2024
23 Aug 2024, 14:52
ABSA NIGHTMARE CONTINUES
I have just gone through a lengthly ordeal with ABSA Bank, whereby they made an accounting error and it cost me dearly. They offered to pay me R800 in an official letter, to which I agreed to on two conditions. The first being that Absa pays the money immediately as my costs were escalating and eviction was threatening. And the second condition was that the remove the -R134 my account was in, so that the R800 offer, will all be utilizeable.
Absa did NOT comply with any of those conditions and took approximately a week to pay me out. By that time I had been evicted, with my furniture and personal goods dumped outside, while I was in the Absa Parow Branch, looking for help. My phone was ****** then and I had to then pay a day rate from then on which cost me so much more.
I kept Absa informed of everything as it happened in the hopes of them soeei g up, but it made no difference to them and they just gave me the same generic answer, that they don't know exactly when.
When the money reflected in my account it was only R660 and I informed them that I will be putting in a claim for my cell replacement and I'll leave it at that.
They dismissed this saying I should take care of my own belongings. I told them that the reason I'm on this position is because of Absa and no one else.
I am unbelievably unhappy and will not let this type of injustice go without a fair resolution. Shame on you Absa Bank!!!! Your customers deserve better that this !
Chris Viljoen
Helpful (0)
Replies (8)0
Replies (8)
Absa's replyOfficial
23 Aug 2024, 16:29Dear Christiaan, Thank you for bringing this unfortunate matter/incident to my attention. We have dealt with the matter and feedback was provided to you. We have also given you an alternative if you are not happy with the feedback. The matter is closed form our side. RegardsGodfrey Ndou Customer Value Management
Best regards,
Absa's reply23 Aug 2024, 16:29
Official
Dear Christiaan, Thank you for bringing this unfortunate matter/incident to my attention. We have dealt with the matter and feedback was provided to you. We have also given you an alternative if you are not happy with the feedback. The matter is closed form our side. RegardsGodfrey Ndou Customer Value Management
Best regards,
CV
Chris V's updateReviewer Update
23 Aug 2024, 17:36Mr. Ndou
I have received your response, and I wholeheartedly disagree that you, as Absa banks agent herein, have satisfied my complaint.
If you read the Deadlock letter you have attached to me, but not attached for the public, you'll note the very essence of my claim has been incorrectly stated and in fact turned around to make it seem as though I have made the accounting mistake at ABSA Headoffice. No wonder your bosses are not prepared to look further into my case. So for the sake of good book keeping, I will attach your deadlock letter, so that the public can decide.
I then wish to thank you for giving me the contact details for the Financial Ombudsman and for trying to guide me as to where to complain next, but I will rather NOT be guided by the very person who has deliberately **** on the deadlock statement and is clearly not anyone I wish to be guided by. So having said that, I will continue now to distribute this complaint on social media platforms, as a warning to all clients current and future.
Your arrogance knows no limits.
Chris
I have received your response, and I wholeheartedly disagree that you, as Absa banks agent herein, have satisfied my complaint.
If you read the Deadlock letter you have attached to me, but not attached for the public, you'll note the very essence of my claim has been incorrectly stated and in fact turned around to make it seem as though I have made the accounting mistake at ABSA Headoffice. No wonder your bosses are not prepared to look further into my case. So for the sake of good book keeping, I will attach your deadlock letter, so that the public can decide.
I then wish to thank you for giving me the contact details for the Financial Ombudsman and for trying to guide me as to where to complain next, but I will rather NOT be guided by the very person who has deliberately **** on the deadlock statement and is clearly not anyone I wish to be guided by. So having said that, I will continue now to distribute this complaint on social media platforms, as a warning to all clients current and future.
Your arrogance knows no limits.
Chris
CV
Chris V's update23 Aug 2024, 17:36
Reviewer Update
Mr. Ndou
I have received your response, and I wholeheartedly disagree that you, as Absa banks agent herein, have satisfied my complaint.
If you read the Deadlock letter you have attached to me, but not attached for the public, you'll note the very essence of my claim has been incorrectly stated and in fact turned around to make it seem as though I have made the accounting mistake at ABSA Headoffice. No wonder your bosses are not prepared to look further into my case. So for the sake of good book keeping, I will attach your deadlock letter, so that the public can decide.
I then wish to thank you for giving me the contact details for the Financial Ombudsman and for trying to guide me as to where to complain next, but I will rather NOT be guided by the very person who has deliberately **** on the deadlock statement and is clearly not anyone I wish to be guided by. So having said that, I will continue now to distribute this complaint on social media platforms, as a warning to all clients current and future.
Your arrogance knows no limits.
Chris
I have received your response, and I wholeheartedly disagree that you, as Absa banks agent herein, have satisfied my complaint.
If you read the Deadlock letter you have attached to me, but not attached for the public, you'll note the very essence of my claim has been incorrectly stated and in fact turned around to make it seem as though I have made the accounting mistake at ABSA Headoffice. No wonder your bosses are not prepared to look further into my case. So for the sake of good book keeping, I will attach your deadlock letter, so that the public can decide.
I then wish to thank you for giving me the contact details for the Financial Ombudsman and for trying to guide me as to where to complain next, but I will rather NOT be guided by the very person who has deliberately **** on the deadlock statement and is clearly not anyone I wish to be guided by. So having said that, I will continue now to distribute this complaint on social media platforms, as a warning to all clients current and future.
Your arrogance knows no limits.
Chris
Absa's replyOfficial
26 Aug 2024, 09:17Dear Christiaan, Thank you for the response.
We have provided feedback on this matter.. The matter is closed from our side. RegardsGodfrey Ndou Customer Value Management
We have provided feedback on this matter.. The matter is closed from our side. RegardsGodfrey Ndou Customer Value Management
Best regards,
Absa's reply26 Aug 2024, 09:17
Official
Dear Christiaan, Thank you for the response.
We have provided feedback on this matter.. The matter is closed from our side. RegardsGodfrey Ndou Customer Value Management
We have provided feedback on this matter.. The matter is closed from our side. RegardsGodfrey Ndou Customer Value Management
Best regards,
CV
Chris V's updateReviewer Update
16 Apr 2025, 09:11I will be taking this to social media now
CV
Chris V's update16 Apr 2025, 09:11
Reviewer Update
I will be taking this to social media now
Absa's replyOfficial
16 Apr 2025, 10:12Dear Christiaan, Thank you for the response.
We have provided feedback on this matter.. The matter is closed from our side. RegardsGodfrey Ndou Customer Value Management
We have provided feedback on this matter.. The matter is closed from our side. RegardsGodfrey Ndou Customer Value Management
Best regards,
Absa's reply16 Apr 2025, 10:12
Official
Dear Christiaan, Thank you for the response.
We have provided feedback on this matter.. The matter is closed from our side. RegardsGodfrey Ndou Customer Value Management
We have provided feedback on this matter.. The matter is closed from our side. RegardsGodfrey Ndou Customer Value Management
Best regards,
CV
Chris V's updateReviewer Update
16 Apr 2025, 16:44The matter is not closed as you didn't close my account as I requested and even though I haven't transacted even once, the account is now in arrears and Absa attorneys are calling me. I am very dissatisfied with the level of professionalism and now it's going to far. ABSA GET A GRIP AND SORT THIS OUT! Godfrey, I would request you escalate this issue to your manager, failing which, I will escalate it myself.
CV
Chris V's update16 Apr 2025, 16:44
Reviewer Update
The matter is not closed as you didn't close my account as I requested and even though I haven't transacted even once, the account is now in arrears and Absa attorneys are calling me. I am very dissatisfied with the level of professionalism and now it's going to far. ABSA GET A GRIP AND SORT THIS OUT! Godfrey, I would request you escalate this issue to your manager, failing which, I will escalate it myself.
Absa's replyOfficial
17 Apr 2025, 08:38Dear Chris, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply17 Apr 2025, 08:38
Official
Dear Chris, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's replyOfficial
17 Apr 2025, 08:40Dear Chris, Kindly provide us with your communication where you requested the account to be closed.
RegardsGodfrey NdouCustomer Value Management
RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply17 Apr 2025, 08:40
Official
Dear Chris, Kindly provide us with your communication where you requested the account to be closed.
RegardsGodfrey NdouCustomer Value Management
RegardsGodfrey NdouCustomer Value Management
Best regards,