ZS
Zando S

1 reviews | Active since May 2022

31 May 2022, 18:10

ABSA NIGHTMARE BANK

I have turned into a nuisance in my Trust Officer's eyes Mr. Mafikeng Pheeha Justice. He no longer respond to my emails nor calls. He agrees on doing something and then disappear in thin air. I was appointed together with absa trustee but when taking decision i am not included, I only have a paper in hand that is not working, letter of authority that is not working, decisions are made for us which are biased and judgemental, opinionated and not factual, unfair and unjust. No statement or report of how the money is growing is given to us, its like they have decided that we know nothing and they know everything, they judged us and decided. all we need is respect and honesty and transparency from you.

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Replies (3)
Absa
Absa's reply01 Jun 2022, 09:51
Official
Dear Zando, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback. 
Kind regards,
 Basani Hlungwane
Customer Value Management Absa Bank Ltd

Best regards,

Absa
Absa's reply01 Jun 2022, 09:56
Official
please be advised that we sent you an email requesting you to please provide us with the Trust/Deceased ID number as well as your ID number. Also, briefly tell us what you would like the bank to do for you.

Best regards,

Absa
Absa's reply02 Jun 2022, 14:58
Official
Dear Zando Songo, 

We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information.  Please be advised that we will be closing the case at end of day 02/06/2022 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.  Looking forward to hearing from you soon.  

Best regards,