NM
Ntokozo M

1 reviews | Active since Oct 2021

25 Apr 2023, 10:36

Absa Nightmare

If you are considering to take up a Life cover with Absa please make sure that you are aware that your dependants will have to wait well over two years with no feedback, because that's what happened to me. After my ****her passed away we went to Absa to claim the life cover that he had taken out with his bank. We were advised that we will only receive the funeral cover portion for now and the life cover will then be claimed after the funeral. We did and submitted all the required documents in time and went as far as opening up an account where we were informed the funds would be paid out, 2 years down the line no pay out has been done and no feedback has been provided

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Replies (1)
Absa
Absa's reply25 Apr 2023, 10:50
Official
Dear Ntokozo
  
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***9. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
  
RegardsPravesh BejayAbsa Bank Group Customer Care