Absa Nightmare!!!

I lost my card and requested a new card via the banking app. I got the new card via my banking app while waiting on my physical card but when making online purchases, it says the new card is blocked. I just spent R309 worth in airtime trying to get someone to help me at Absa. I was transferred all over the place and I would have to start the calls all over again when they drop the call for no reason. I’ve exhausted my airtime and still got no assistance. The last person I spoke to I mentioned that I might not have enough airtime left and she promised to call me back. The obviously then disconnected and no one called. Worse experience!! The bank charges are sky high but they can’t assist you when you need it. Definitely not recommended. Choose a different bank.