Absa nightmare

Our business account recently got hacked via internet banking and 2.5 million rands were ****** through no fault of our own. It has been more than a month now and with taxes and salaries and vat and creditors that need to be paid it is really a very hard time. Up to now we have had the most horrible and frustrating service by any company, absa is just completely useless and is not doing anything to help with our situation. I can now personally guarantee anyone that your money is everything but safe with absa and they will do as little as possible to rectify the situation. They even said that the money that hasn't been transferred out of the perpetrators account is not there problem and we had to get a court order to try to get it back from capitec. We have been banking with them for nearly 25 years and the comnent from one of their senior managers was "if you want loyalty buy yourself a dog" I have never been so frustrated by any bad service as this. I sincerely hope absa will take note of this serious matter. Pieter Lategan