ABSA Newcastle poor customer service

It truly baffles me how a major bank such as ABSA Newcastle would have customers waiting for about 40 minutes for mere customer service. This, not even on their busiest days, which are paydays.

All I needed was for ABSA to stamp & sign a form for me conforming that I have no bank account with the bank. I have literally been here for 40 minutes, 15 minutes waiting outside the bank just to get in & the rest, in a queue to Customer Services.

This delay is beyond unacceptable & their service compared to others is poor if you ask me. Their hosts are ill-equipped or maybe just plain unwilling to assist with minor queries such as bank account confirmation. To the service is just plain pathetic at best.