ABSA NEW FACE **** SERVICE

I requested a letter of cancellation on the cession done on my Old Mutual policy from ABSA on the 17 September 2018. On the 15 October 2018 Absa send Old Mutual a cancellation letter signed by Jean Bentley. Old Mutual debited my account once again at the end of the month for the policy.

When I enquired from Old Mutual why the policy was still active as myself and Absa gave them enough time to cancel the cession. Old Mutual informed me that the security code that was provided does not correspond with the security code on their system, therefore the policy will stay active until the correct letter with correct security code was provided.

I have contacted ABSA about 10 times on different means, numerous emails was send and phone calls made. It is now the 2 December 2018 and Old Mutual has deducted 3 months debit orders because ABSA CAN NOT GET BACK TO ME WITH REGARDS TO THIS SECURITY CODE. NO ONE PHONES ME NOR CONTACTS ME WITH REGARDS TO THIS.

I HAVE EVEN SUBMITTED MY NEW POLICY FROM DISCOVERY TO ABSA IN PLACE OF THE OLD MUTUAL POLICY, MY ABSA POLICY HAS BEEN RENEWED AS WELL SO MY DISCOVERY POLICY WASN'T NECESSARY. I phoned ABSA bonds department again on the 23 November 2018 and Donovan Williams ********** assisted me and mailed Jean Bentley ********** again on while on the phone with me to rectify this letter. STILL NO RESPONDS!!!!!!

ABSA HAS A NEW FACE SO CUSTOMER SERVICE IS NO LONGER A PRIORITY, BECAUSE OF THIS ****TY SERVICE AND NEVER MINDED ATTITUDE I AM PAYING FOR TWO INSURANCE POLICIES.

I have been a client of ABSA since the age of 17 and since the new branding and new face ABSA is more concerned about Africanacity then the service they provide to their clients. For this is the reason why I have closed my credit card, moved my bank account to FNB and busy looking into moving my home loans that I currently have with ABSA. In order for me to no longer have any ties with ABSA bank.

I ONLY EARN A BASIC GOVERNMENT SALARY AND CAN NOT AFFORD TO LOSE MY HARD EARNED MONEY BECAUSE OTHER PEOPLE CAN NOT DO THEIR JOBS!!!! WE ARE GOING INTO THE 4 MONTH NOW AND MY ACCOUNT WILL PROBABLY BE DEBITED AGAIN BY OLD MUTUAL BECAUSE THERE IS NO IMPORTANCE TO MY NEEDS. I HAVE LOST AN AMOUT OF R2100-00 OVER THE PAST 3 MONTHS DUE TO ABSA THAT CAN NOT PROVIDE ME WITH THE CORRECT CANCELLATION LETTER WITH THE CORRECT SECURITY CODE.

IS ABSA GOING TO REFUND MY MONEY THAT I LOST DUE TO THEIR LACKADAISY ATTITUDE. I ACTUALLY INSIST ON THIS WITH MY CORRECT CANCELLATION LETTER WITH THE CORRECT SECURITY CODE!!!! I CAN NOT REVERSE MY DEBIT ORDER BECAUSE OLD MUTUAL HAS COMBINED MY LIFE INSURANCE POLICY WITH MY RETIREMENT POLICY PAYMENT, SO IF I REVERSE MY DEBIT ORDER MY PENSION POLICY WILL ALSO BE AFFECTED IN THE PROCESS.

ABSA IN MY OPINION IS THE WORST BANK TO BANK WITH AND CUSTOMER NEEDS ISN'T HIGH ON THERE PRIORITY LIST.

SURELY GETTING A CANCELLATION LETTER FOR A CESSION ON MY BOND COULD NOT BE THIS DIFFICULT TO DO. BUT GUESS I AM WRONG, IT HAS TAKEN ME MILLIONS OF MAILS AND PHONE CALLS AND 3 MONTHS LATER STILL NOT A CORRECT CANCELLATION LETTER.

DISAPPOINTED BY ABSA AFTER BEING A CLIENT OF THEIRS FOR SO MANY YEARS.