Absa new business account opening pathetic!!

I opened the business account on 21/07/2020 at Sanridge square Midrand I was always on Absa so trusted they will do the job But for 1-2weeks they didn't give me a call about issuing me a card or activation of account. I called the branch and they don't know why. and I waited and waited and by the first week of August I was notified that card was ready for collection.

I went to collect the card but they couldn't activate it because I didn't have power on the account(whatever that means-I opened the account and Im the director of the company). Apparentyl the account was active but it was locked for some reason, and tried to fix them and the branch required me to fill in extra set of documents + more initials and signatures.

And I still didn't get any call for next 1 week so I called the branch and branch does not know why, I called the complaint resolution suite and lady tells me the account is active but fica locked. and I was like can you open account without fica doc? she says no this was 13/08/2020 she was supposed to give me a call by end of day but now it is 17/08/2020 and I still didn't get a call and I still cannot start my business as I don't have active account?

I can open business account elsewhere but I have the account with Absa for long time Im used to using the internet banking and all. and since I made the account with Absa(not knowing it will take this long) I gave my account details to my suppliers and customers already.

Someone please sort my business account out? Why the hell everyone is saying they don't know why???