ABSA never returned my credit to the sender

i had money sent from absa to my FNB account but at the time money was sent my fnb account had closed therefore bouncing back the money to ABSA.but According to sender ABSA never reversed the money to them.i have contacted ABSA via Email with proof of my payment but they never responded back to me..the transaction was done on 6Nov 2022.with Transaction Reference ***..to fnb account ***..my cell number ***..so could ABSA return back my money to sender so it can be retreaved