absa- never prosper

My husband and I have been ABSA clients for many years, my husband is a platinum member who got 100% loan for both our houses because of his perfect credit record. We recently paid off two major personal loans to ensure we keep that record. Two days ago we went to a local absa branch to ask for an overdraft.The help desk agent rep**** that sorry we cant because we picked up a bad credit record!! We traced the problem and the conclusion was that absa car finance made a fault and deducted R 66 short of the monthly instalment due on our car for one month, we werent't even aware of this problem, because it is their responsibility to deduct the right ammount.due to this we now have a \bad credit record"on the system and are currently strugling to buy a second car.<br> <br> the bottom line: due to a R66 fault from absa we are now being punished and humiliated because we now have a bad record<br> <br> We are in contact with other banks to switch our accounts"""