ABSA NEVER PAYS FUNERAL POLICIES

Two incidents where they deny funeral policy that I have been paying for 13 years. I bought two funeral policy to cover my parents in 2001. My step mother passed away in 2014 and upon submitting her claim, policy records reflected names of people that I did not know. I also discovered then that they had cancelled my mother's funeral policy during their system migration process and they did not bother to let me know. I took long conversation and justification letter from my side for the matter to be presumable resolved. Now, this Sunday my mother passed away and when visited their branch in Musgrave, Durban. I had to be put through to a call centre due to no records of the policy. Call centre told me that they have no records of my mother's policy, yet instalments are deducted from my account monthly. Now, they are putting me through another horrible parent burial experience. Reference CP *** and ***.