IW
Ingrid W

1 reviews | Active since Mar 2009

19 Oct 2015, 14:21

Absa never dissapoints. Top class service always

I have just recently paid off my Absa revolving personal loan account. I did it through internet banking on friday 16 Oct and realized that i had transferred an amount that was more than the requirement. As i went to the bank to inform them of this, they told me i had to apply for a refund which was done in a few minutes and that the money would be available in my account by Tuesday 20 October. Its Monday and i just logged on to the internet and the money was transferred, my revolving loan account has been updated correctly without any hassles. This is the type of service that will keep me as an Absa client for good. with standard bank i would have had to go to the bank, struggled to get a settlement amount and even had a problem to update the account. with absa this was done without even 1 glitch on the system. Thank you Absa bank for the wonderful service as well as for the competent & efficient staff you have. Its just disappointing that i cannot remember the name of the consultant that assisted me.

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Replies (1)
Absa
Absa's reply20 Oct 2015, 13:04
Official
Hello faski24,

Dear Customer

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd