ABSA - Negligent and **********

ABSA Debt review department is negligent and now expects me to pay an additional installment after paying the total amount owing on bothe my Virgin and ABSA cc on 5Aug19 and requesting paid up letters, numerous emails and phone calls to follow up and first EVER response from them received on 11Se*** to tell me they cannot close the ABSA cc as the funds were not enough. On the statement it clearly shows the date the EFT was done and that it was only allocated on 5Se***. Because of ABSA I cannot get my debt clearance certificate as it is the ONLY outstanding Paid up letter. Ombudsman here we come!