NM
Nomathamsanqa M
1 reviews | Active since Jun 2019
09 Oct 2025, 13:21
Absa Neglects ***** cases
Absa neglects ***** cases reported after my bank took over the case. I reported the case in Julu and Absa was responsive and I was offered a case number. The case involved multiple banks and absa was the first to respond and gave case number.
I then informed my bank as well FNB. FNB highlighted to me that they will handle the case direct with Absa. Absa has been non responsive to FNB despite the speedily responsive they gave me.
The other bank has managed to recover the ****** funds and Absa is still mute on FNB correspondences. What is happening at Absa
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Replies (3)NM
Dear Nthabiseng
Thank you for your response.
I want to indicate that Absa has not been responsive to FNB corresponds. You are mentioning standard bank yet no bank account is provided. Please provide the account details for my action.
The funds were deposited to Absa account. How come is standard bank featuring on a transaction that was made to Absa. Tou handled this case with interest at the beginning, providing updates and shortly after FNB too the matter up. There was silence on your end.
How do we proceed on this matter as FNB is being ignored .
Nomathamsanqa M's updateReviewer Update
10 Oct 2025, 08:01Dear Nthabiseng
Thank you for your response.
I want to indicate that Absa has not been responsive to FNB corresponds. You are mentioning standard bank yet no bank account is provided. Please provide the account details for my action.
The funds were deposited to Absa account. How come is standard bank featuring on a transaction that was made to Absa. Tou handled this case with interest at the beginning, providing updates and shortly after FNB too the matter up. There was silence on your end.
How do we proceed on this matter as FNB is being ignored .
NM
Nomathamsanqa M's update10 Oct 2025, 08:01
Reviewer Update
Dear Nthabiseng
Thank you for your response.
I want to indicate that Absa has not been responsive to FNB corresponds. You are mentioning standard bank yet no bank account is provided. Please provide the account details for my action.
The funds were deposited to Absa account. How come is standard bank featuring on a transaction that was made to Absa. Tou handled this case with interest at the beginning, providing updates and shortly after FNB too the matter up. There was silence on your end.
How do we proceed on this matter as FNB is being ignored .
Absa's replyOfficial
10 Oct 2025, 18:38Dear Nomathamsanqa
We request that you approach FNB to provide you with the STD Bank account number, preferably, you can open a policy case to subpoena the customer.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
We request that you approach FNB to provide you with the STD Bank account number, preferably, you can open a policy case to subpoena the customer.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply10 Oct 2025, 18:38
Official
Dear Nomathamsanqa
We request that you approach FNB to provide you with the STD Bank account number, preferably, you can open a policy case to subpoena the customer.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
We request that you approach FNB to provide you with the STD Bank account number, preferably, you can open a policy case to subpoena the customer.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's replyOfficial
13 Oct 2025, 10:50Dear Thami
The customer is no longer banking with Absa, the account is closed.
We request that FNB liaise with STD bank.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
The customer is no longer banking with Absa, the account is closed.
We request that FNB liaise with STD bank.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply13 Oct 2025, 10:50
Official
Dear Thami
The customer is no longer banking with Absa, the account is closed.
We request that FNB liaise with STD bank.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
The customer is no longer banking with Absa, the account is closed.
We request that FNB liaise with STD bank.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd