JK
Jack K

1 reviews | Active since Nov 2016

17 Nov 2016, 09:11

ABSA - Neglecting to close accounts

<p>I was a client of ABSA Bank for almost 30 years. Durning July this year I moved to FNB. I have been trying since that time to close my cheque, credit, savings and investment accounts with ABSA. Notwithstanding many emails back and forth and written confirmation from them that the accounts have been closed, I still receive statments and the accounts appear to still be open - 5 months after I requested them to be closed. I received another credit card statement today. Speaking to ABSA does not help - it is like beating your head against a brick wall. I need written confirmation from ABSA that all the accounts in my name has been closed. The most horrific service I have ever received - and this is after 30 years of being a loyal client.</p>

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Replies (1)
Absa
Absa's reply17 Nov 2016, 12:43
Official

Dear Jack

Thank you for bringing this matter to our attention. Kindly provide us with one of your account or id number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd