Absa needs to train investigators about trading accounts

On 22 December 2023 my absa account was blocked completely which caused a huge loss for me.I was not notified and had to release thousands in currency without receiving payment for it as the accounts incoming payment were blocked as well.I could not contact the investigator for days as she was simply not available. I then approached another investigator for help as the first investigator would not even listen to reason when I tried to explain to her that the sales and account number in question were not mine.Thanks to the amazing work of Boitumelo Sesing..the issue was resolved and she discovered that investigator number one was in fact wrong and had blocked the wrong account and it was meant for a man who has the same surname as me.Business relationships have been ruined and mo ey has been lost and I am yet to receive as much as a sorry from the investigator. Fast forward to today,I woke up to an empty account.The investigator assigned to the case is mot available.Once again there are trades that are not mine.I don't understand why absa would assign cases to people who are either om leave or in a workshop.This hold has caused a ripple effect of blocked accounts which is hurting my reputation even more.Please assist in confirming the deposits as I would gladly provide any help or proof needed to have this issue resolved.