ABSA NEEDS MORE HELPFUL STAFF!!!

A few months back I decided to upgrade to a premium banker with Absa. Within weeks of having done this I received a notification sms stating the quality of the card was bad and that I could go into any branch and have it changed for a better quality card. The problem was I didn’t think much of this as the card was fairly new and I went about my life as usual. Then one day I was walking past Absa in Cape Town cbd and decided to pop in as by this time the card had started to look like it was forged in a back room where people play with plastic. Needless to say I no longer had the sms on my mobile device but here’s the part I couldn’t understand though. When speaking to a consultant at this so called Absa branch I felt she was under the impression I was lying, as I explained the sms notification calling the quality of the card in question and I was here to change it as Absa had sent me this mysterious sms that apparently is nowhere to be found on there systems she told me and the damn attitude telling me she had been on leave and didn’t know what I was speaking about but hey each to it’s own I suppose. So my question is if you have sent me this sms why is there no record of it on your end??? In actual fact the way this consultant made it out to be is that I must have seen this sms in another lifetime.

So I ask you ABSA. WHERE IS THE SMS NOTIFICATIONS YOU HAVE SENT TO MY MOBILE DEVICE SINCE BEING A PREMIUM BANK CARD HOLDER?

I fear even now this mysterious sms notifying me to take this disgusting looking card into a brand to be replaced will not be forth coming as was the previous argument with a consultant at the branch.