LS
Lynette S
1 reviews | Active since Jun 2020
05 Oct 2022, 16:51
Absa needs an Award for Worst Customer Service
My ongoing issue with Absa. I work night shift, so I received a call from Absa about my account that was not closed, my ongoing battle with them and was advised if I pay R100, I will receive a 60%" discount. I asked the lady to call me back as I was half asleep when I answered. Friday R1200 was taken from my account with no authorization. Yesterday I received an sms saying due to no contact R1200 was debited. I currently have R66 in my account. I'm a single mum with 3 kids. Absa take the R200 and give me back my R1000. I can afford to pay R200 towards an account that your consultant failed to close. Absa used to be a bank with standards, now they just try to rob their loyal customers
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Replies (2)LS
Lynette S's updateReviewer Update
07 Oct 2022, 08:32Clearly with no resolution
LS
Lynette S's update07 Oct 2022, 08:32
Reviewer Update
Clearly with no resolution
LS
Lynette S's updateReviewer Update
11 Oct 2022, 15:19Im still waiting for my money. Complain logged on the 5th October. Two more hours for business hours to close and I'm left hanging. Yesterday I was asked to provide proof of payment arrangements which should be on their system. Today I received a threatening email to pay a balance of R2500 by the 15th October
Just adding to my stress levels, effecting my health and work. Clearly a break in communication within your organization
Can somebody please advise what actions can I take to take this further and which social platforms can I make this public.
Just adding to my stress levels, effecting my health and work. Clearly a break in communication within your organization
Can somebody please advise what actions can I take to take this further and which social platforms can I make this public.
LS
Lynette S's update11 Oct 2022, 15:19
Reviewer Update
Im still waiting for my money. Complain logged on the 5th October. Two more hours for business hours to close and I'm left hanging. Yesterday I was asked to provide proof of payment arrangements which should be on their system. Today I received a threatening email to pay a balance of R2500 by the 15th October
Just adding to my stress levels, effecting my health and work. Clearly a break in communication within your organization
Can somebody please advise what actions can I take to take this further and which social platforms can I make this public.
Just adding to my stress levels, effecting my health and work. Clearly a break in communication within your organization
Can somebody please advise what actions can I take to take this further and which social platforms can I make this public.