ABSA need to up there game with online applications

Absa should really UP there game i never came across a bank where applying online would be so difficult , I app**** last week friday , Since Monday it was a back and forth story .... so frustrating ,, Monday i was told by Thursday i would have an answer , Tuesday i was told to submitt bankstatment and then Friday i would have an answer . Yesterday i was told they busy with my application, this morning i was told all documents are there , but i need to send my marraige certificate because my payslip had my new surname on , but mind you my ID and Bankstatement and my account i have with absa is all on my ****en surname .... i spoke to about 6 different consultants and everyone said my documents are fine this morning i need to hear this nonsense of marraige certificate and all info is already on the system under my account with absa... and to top it all off my application was not even worked on ... a full WEEK i had to phone up and down to see confirm that absa received my documents so that the consultant can attached it to my application... ABSA PLEASE GET WITH THE PROGRAMME I am sure there is a better way of doing online loan applications that makes it easier and quicker ... I have cancelled my application.