ABSA need to improve their Administration

I was contacted by Cecelia on 19 October 2015 regarding my FICA documentation. I inquired what account she was picking up on my profile as I no longer bank with ABSA but informed her that I do have a Fixed Deposit. She was unable to answer this simple question. I informed her that the reason that I have closed all my accounts with ABSA is that they were continuously harassing me for FICA documents despite my numerous submissions. They even went so far as to freeze my accounts claiming that I need to submit FICA documents. In addition they had my branch listed in Pietermaritzburg, which was a shock as I had never even been there. I am stunned that this harassment continues as it has not even been 5 years as she claims it has. I must admit that I was a fool to have left my Fixed Deposit with this *********** and confused bunch and I can not wait to be able to move this account to where my portfolio currently lies. I have had no frustrations and inconveniences since the day I switched and will discourage anyone from banking with ABSA. In fact the only banking stress I have had since my switch is when Cecelia contacted me to remind me of ABSA's incompetence.