Absa need a few tips on customer service !!!

Never in my entire life have I had a less responsive financial institution. Absa should hang their head in shame. I have been attempting to get a response for a period of 5 months now. Telephones DO NOT GET ANSWERED, emails are not responded to and if in the fortunate event you do get a response, it is as if it is an automated message. Consultants do no read the content of the emails and I am of the opinion that this is simply a method to get it moved out of the Inbox to not attend to the matter which is supposed to be addressed.