ABSA NDE SERVICE PATHETIC

Hi, My mum has an account with Absa and passed away on the 27th October 2022. In November 2022 I went to the High Court and got a letter from them requesting statements from all the banks to wind up her estate.

All other banks besides Absa gave me a statement. The Phoenix branch told me they will only deal with the High court and cannot even tell me the balances and I will have to wait until they contact me. I was then contacted by the NDE requesting a Letter of Authority.

I go back to High Court and they cannot do anything without the Absa bank statement. So I go to the Durban Central branch of Absa and they provide me with the statement and tell me that Phoenix branch was supposed to give me the statement in November when I requested it.

High court then gives me the Letter of Authority stamped by them which I immediately scan and send to the NDE. Wait a week and call them only for them to tell me it needs to be certified even though it's stamped by the High Court.

So I certify it and send it back and now 4 weeks later, I'm still waiting for them to do FICA. Everytime I call them, I'm informed I must wait 2 more weeks.

The service from Absa is absolutely pathetic. I had no problems with any other banks. And I have even left messages with them to get management to phone me everytime I called but nobody returned my call. Terrible service for grieving people.