ABSA NDE poor service

ABSA NDE zero customer service, argumentative poorly trained call centre staff. I recently lost my mother, who was a ABSA Bank client I contacted ABSA to freeze her account as we are still in the process of wrapping up her estate. They gave me an generic e mail address to send the death certificate. It was sent multiple times from my g mail and outlook e mail address to no avail. Each time I called they had not received it. I asked for the matter to be escalated two days later I am still awaiting a call from the supervisor. The call centre agent Dudu also dropped the call on me.

ABSA you have already lost me as a client, you are bleeding clients because of poor customer service and inability to change business process to be fit for the 4th industrial revolution. The only option she could offer was to physically go to the branch. Unacceptable especially during these covid times. As a bank if your firewalls block e mails from g mail and outlook give us an alternative was to send electronic stuff to you. You also have access to home affairs where you could confirm the death certificate is real. I was also only freezing the account sometimes common sense should be used. This is still an outstanding issue if you care to please contact me and resolve.