SS
Sadiyah S
1 reviews | Active since Mar 2016
14 May 2021, 20:17
ABSA - NATIS document - Poor service delivery
I have been trying to contact ABSA for the last one and half week regarding my NATIS document - I keep on getting transferred yet no one answers.
The service level has decreased significantly. Can someone please assist with an alternative number or email address?
My vehicle has been sold however we cannot transfer due to the NATIS document being outstanding! This is URGENT.
Further to this - please ensure my account will not be debited!
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
17 May 2021, 10:08Dear Kyle Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-**********6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply17 May 2021, 10:08
Official
Dear Kyle Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-**********6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's replyOfficial
17 May 2021, 10:10Dear Sadiyah Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply17 May 2021, 10:10
Official
Dear Sadiyah Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care