ABSA National Deceased Estates Department

ABSA National Deceased Estate Department is really the worst department I have ever had to deal with. My first conversation with them left me hopeful that they will be as efficient as the ladies at my branch (Linton Grange Branch in PE), but after 10 weeks I am seriously re-thinking our decisions going forward. My beloved mom passed away 20 April last year, it took me more than a year to get my appointment letter from the court, which is bad enough - yet after submitting all documents ABSA needed (on 16 Aug 2022) to process the small life cover she had on her ABSA account that should be paid into my ABSA, I am still getting the same answer when I phone ( ***) to ask how long the claim will take to pay out.. 2 weeks is the set answer every time I phone: 1. 19 Aug 2022 I phoned just to confirm that they got all the paperwork, they confirmed that they did. 2. 23 Aug 2022 I phoned, they rep**** that it will take 2 weeks and that I must phone again if I have not been paid at the end of the 2 weeks. 3. 15 Sept 2022 I phoned, same responds - it will take 2 weeks 4. I got a email from NDE on 14 Oct, which I immediately rep**** to 5 4 Oct (today) I phoned, now I must phone again in 2 weeks to follow up on their progress. I am truly grateful for the fact that my darling husband assisted me with my moms funeral expenses and ambulance costs, I hate to think how must interest would have been added. Advice to everybody having to deal with them, prepare yourself to be greatly disappointed and frustrated, while you are grieving your loss. Shocking truly shocking