ABSA National Deceased Estates delaying pay out

ABSA NDE is unnecessarily delaying the pay out of my parents' bank account proceeds after they passed away in Jan 2021 and Feb 2021 respectively from Covid-19. 1. First ABSA NDE delayed the letter renunciation so that I could become the Executor (see previous complaints here on Hellopeter.com; 2. All the relevant documents were emailed to ***ca on 29 March 2022 already. 3. I've escalated the two cases multiple times. 4. Every time that I followed up, they say "we have large volumes" and we can't give you a timeline as to when this money will be paid out.

a. File ref number: 2022/46223 b. File ref number: 2022/42139

If I ever thought of re-investing the proceeds of the pay out with ABSA, I've been disillusioned by them. Let alone referring my clients and business acquaintances to ABSA NDE for Estate and Will services.