Absa National Deceased Estates

I have sent all document required to transfer the balances in my late father's accounts with Absa to *** during September 2021. They kept on requesting documents that I previously have sent through. During January 2022 I telephonically confirmed that all documents were received by them and was told we should receive the monies in the estate account by end January. Today I twice tried to call and held on for average 25 minutes with no answer. Also my emails just get answered with an automated answer. All that is required is to transfer the monies held in his accounts to the estate account. How difficult is that?